Refund Policy

Effective Date: July 5, 2026

At Superbuddy, we are committed to providing premium, evidence-based, and highly engaging early childhood resources. Superbuddy is currently free to start with complimentary monthly download credits; there are currently no paid plans live. The purchase, billing, subscription, and refund terms below apply to paid services if and when they are offered in the future. Please read this policy carefully to understand your rights and options regarding purchases and cancellations.

1. No Refunds on Digital Products

All educational curriculums, lesson plans, story books, printables, activities, and digital guides available on our website are distributed as digital products (e.g., PDF downloads or online content access).

Due to the nature of digital downloads, once a digital product is purchased, licensed, or accessed, it cannot be returned, canceled, or refunded. All sales of digital resources are final.

2. Inquiries Prior to Purchase

To ensure our resources align with your pedagogical approach or home learning routine before you make a commitment, we encourage you to:

• Explore our preview materials on our Schools Hub and Parents Hub.
• Review our program structures on the Programs Page.
• Send us any questions about our curriculum files or training packages prior to checkout.

If you have any questions or require clarification about any learning module before buying, please email us directly at [email protected].

3. Account Cancellation

You may discontinue the use of our services or request to delete your account at any time.

• Voluntary Discontinuation: Deleting your account or discontinuing use does not entitle you to a refund for any past purchases, active digital licenses, or prepaid subscriptions.
• How to Cancel: To request the closure of your account and removal of personal details in line with our Privacy Policy, please email us at [email protected].

4. Contact Us

If you experience technical issues downloading your files, or if you believe there was a billing error during checkout, please get in touch with our support team immediately so we can assist you.

• Email: [email protected]
• Contact Form: Visit our Contact Page